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Administration Assistant (Operations Secretary)

Duties and Responsibilities

Under the overall supervision of the Representative and direct supervision of the Operations Manager, the Administration Assistant provides overall administrative and secretarial support to the entire operations unit.  He/She develops, implements and maintains administrative processes and systems; including the registry, record keeping, travel logistics, meetings, and internal communication.


Administrative Support

· Provides administrative and secretarial support to the operations unit in particular and the country office in general

· Screens and logs incoming correspondence and distributes to the relevant staff.  Reviews correspondence and follows up on urgent and important responses. Drafts responses to correspondences when appropriate.

· Drafts and types routine correspondence, reports, briefs, and other documentation. 

· Maintains a central filing system for the operations unit in accordance with established classification systems.  Files all correspondence in the operations unit.  Updates inventory of files in the CO and informs staff members accordingly.

· Makes use of relevant automated office management systems for effective functioning of the programme unit.

· Prepares all outgoing correspondence for dispatch and monitors their deliveries


Operations Unit Support:

· Supports operational processes and procedures of the CO to facilitate programme delivery.  Provides support to the operations unit by coordinating and monitoring relevant business processes, procedures and activities; paying attention to detail and adhering to deadlines.

· Coordinates all travel related arrangements; including travel authorizations, security clearances, processing of relevant payments, booking of tickets and hotels, obtainment of visas, registration and hotel booking at destination, arranging transportation, settling F-10/reimbursable claims, preparing semi-annual and annual travel reports, and other related tasks.

· Develops tools and mechanisms for effective and efficient monitoring of travel plans and budgets, coordinates the compilation of administrative and financial data in relation to travel, and provides accurate and up-dated information to the Operations Manager on a continuous basis.

· Coordinates logistics and management of the schedule for incoming missions and international meetings hosted by UNFPA Ghana, including the processing of VIP arrangements for high-level officials, and managing protocol requirements.

· Organizes and provides logistical support to meetings, conferences and workshops for the operations unit; initiates and coordinates the preparation of the agenda and necessary documentation; and provides secretarial support during the meetings, conferences and workshops (such as minute taking).

· Assists with the procurement of office supplies; including fulfilling the “requisitioner” function in Atlas, obtaining quotes for services, and supporting procurement evaluation committees.  Assists in the receipt and checking of procurements.

· Raises requisitions for office supplies and equipment and maintains an up-to-date stock inventory file for the country office stationery and supplies.

· Makes minor repairs to office equipment (where appropriate).


People Management & Leadership:

· Coaches new staff on day-to-day administrative procedures in the operations unit.

· Participates in Learning Afternoon sessions.

· Actively participates in CO and operations unit team meetings.

· Supervises the cleaners.

· Supervises the drivers



· When appropriate, undertakes other related duties assigned by the supervisor and/or Representative.


Required Competencies:

Functional competencies:

· Business acumen.

· Implementing management systems.

· Client orientation.

Core Competencies:

· Values: Integrity/Commitment to mandate, Knowledge sharing/Continuous learning, Valuing diversity.

· Managing Relationships: Working in teams, Communicating information and ideas, Conflict and self-management.

· Working with people: Empowerment/Developing people/Performance management.

· Personal Leadership and Effectiveness: Strategic and analytical thinking, Results orientation/Commitment to excellence, Appropriate and transparent decision making.


· Diploma or equivalent in secretarial studies, administration, or any other relevant field

· Minimum of 4 years of relevant work experience in a similar position in a public or private sector organisation

· Knowledge of the United Nations systems and procedures would be an advantage

· Fluency in oral and written English.

· Expertise in current office software applications.

· Proficiency in Atlas, PeopleSoft, and other computerized applications used by the UN.


Only Ghanaians are eligible to apply.  Applications to be addressed to the Representative at:  

Completion of United Nations Personal History form (P11) is mandatory. Download form at

Closing Date: 16th November, 2017

Only short-listed candidates will be contacted.  Women are encouraged to apply. Successful candidate should be ready to assume duty at short notice.